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Neil Miller March 11, 2016 Filed Under: #PowerPlays, Team Management

10 Ways to Create an Ego-Friendly Workplace

 

Dealing with Ego at the Workplace

My friend is the CEO of a major division of a huge Indian conglomerate. He oversees operations in multiple countries and manages a workforce in India and the US. He has a brilliant business mind and brought this division up from substantial losses to profit in a difficult industry.

Yet when I chat with him, the thing that’s always on his mind is dealing with his Chairman and all the other conglomerate leaders. From the outside it looks like a giant mess. One CEO doesn’t like the other one because of something that happened ten years ago. The Chairman’s son is being groomed for a top position, but no one wants to be pushed out. So on and so on.

Ego works around the world, but he seems to pop up in India a lot. He’s a tough person to work with because it seems like he takes all of your emotional energy, and with one bad move, he’ll run you out of town.

Ego doesn’t work just in the C-suite. She’s there among middle managers and freshers and everywhere in between. You can never escape from working with her.

There are two ends of the spectrum when it comes to working with Ego. One is to ignore him, pretend that he doesn’t exist, and beat the hell out of anyone you might think is working with him. The other is to worship him and spend all of your time appeasing him. If you’ve been in India long enough, you’ve likely seen the failure of both of these approaches. [Read more…]

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Neil Miller February 10, 2016 Filed Under: #PowerPlays, Team Management

How to Develop Leaders in India

kkalyan -team

 

In the previous article, we discussed a different way to think about leadership development in India – specifically that a good leader can be very connected without being dependent. Here are some specific strategies you can use to practice this kind of leadership development.

 

1. Publicly Anoint Leaders

Make a public show of putting a developing leader in a new position. This lets him know you have confidence in him and makes sure everyone else knows it too. [Read more…]

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Neil Miller February 1, 2016 Filed Under: On the Job, Parent Leadership, Team Management

What Kind of Leader Are You Developing?

Leadership Development in India

If you are a foreign worker in India, one of your primary responsibilities is likely leadership development. It could be identifying leaders at the top level who can carry on countrywide operations, or it might be building up team and division level leaders capable of handling issues without much foreign involvement.

Indians are more than willing and able to take on these roles, and more often than not they succeed without any problems. However, it is also very common to see foreigners struggling to identify and develop quality leaders from within their organizations. Two-year assignments for foreigners balloon into four or five years because the ‘leadership pipeline’ seems to produce nothing more than a drip.

If you find yourself struggling with leadership development in India, it might be a case of misplaced cultural assumptions. [Read more…]

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Neil Miller November 24, 2015 Filed Under: #GreyIsWhite, Podcast, Team Management

Episode 13: Craig Storti

Podcast

As you can tell if you listen to this podcast, I was really excited to get to have a personal conversation with Craig Storti. It was only after reading his book, Speaking of India, that I was first able to pinpoint some of the unique challenges that face anyone working with India.

Craig, who started out as a US Peace Corps volunteer, is extremely down-to-earth, and shares a lot of the wisdom he has gained over his many years.

 

Here are some highlights:

  • Why being an expat doesn’t qualify you for cultural understanding
  • What’s in the new edition of Speaking of India?
  • Virtual working tips
  • How different India is today vs. the Y2K years
  • Why the best advice is still to pick up the phone
  • The current state of intercultural training
  • What Craig still struggles with about India

 

We reference a few articles in this conversation that you can find here:

  • Training tips in India
  • Why I Wouldn’t Spend $500 on Cross-Cultural Training
  • Grey is White

 

You can find Craig’s website here, and all of his books on Amazon here.

http://media.blubrry.com/workingwithindia/podcast.learningindia.in/Episodes/Ep13Storti.mp3

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Neil Miller August 24, 2015 Filed Under: #PowerPlays, #TimeIsEternal, On the Job, Podcast, Team Management

Episode 11: Patrick De Ridder

 

“Calling me on a Sunday is a sign of…”

Your first answer might be rudeness, unprepared thinking, or an invasion of privacy.

But add 17 years onto your India journey and you end this sentence with “respect”.

 

Podcast

Meet Patrick De Ridder, a student of Indian business and philosophy, and the next guest on Working with India. He came to India in 1997 and has stayed on, starting a business consulting company in 2006 for French, Belgian, and Dutch companies entering India.

Patrick was destined to be a “librarian writing books on philosophy” before India captured his imagination. [Read more…]

http://media.blubrry.com/workingwithindia/podcast.learningindia.in/Episodes/Ep11Patrick.mp3

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Neil Miller April 6, 2015 Filed Under: #IndiasNotIndia, On the Job, Podcast, Team Management

Episode 7: Gunjan Bagla, The India Expert

Podcast

“If you come back from India thinking that all is well, then you haven’t learned a thing.”

 

That’s the advice from Gunjan Bagla, the Indian Expert, in this episode of the Working with India Podcast. This is one of my favorite episodes so far, as we covered a wide variety of topics in great depth. Here’s another great quote:

“Don’t assume it’s always ok to call your Indian counterpart in the middle of the American day just because they took the first four calls and didn’t complain.”

 

Just a few of the things you should listen out for:

  • Gunjan’s advice for motivating Indian teams
  • How many trips you should expect to take to India before you find some traction
  • The single piece of upcoming legislation that might have more economic impact than anything since 1991
  • Which materials are great to read/watch before coming to India and which ones are worthless
  • A good measure for how often you should be travelling to India if you manage a team here

 

Here are some links to find out more about Gunjan:

  • His Wikipedia page
  • Company page for Amritt, Inc.
  • LinkedIn
  • Twitter
  • The India Expert blog
  • The book: Doing Business in 21st Century India on Amazon.com and Amazon.in

 

You can listen in the player below, or subscribe on iTunes.

 

http://media.blubrry.com/workingwithindia/podcast.learningindia.in/Episodes/Ep7Bagla.mp3

Podcast: Play in new window | Download

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Neil Miller March 30, 2015 Filed Under: #ChaosBeatsLogic, #GreyIsWhite, #IndiasNotIndia, Team Management

The True Secret to Motivating Indian Teams

Motivating India

Janelle felt like she was having one of those dreams where no matter how hard you try to run, you can’t go any faster.

Her team of six HR professionals was attempting to process all the yearly employee evaluations within three weeks. Knowing how sizable a challenge this would be, Janelle clearly set out a plan for how many evaluations would need to be processed per day to meet their goal. She talked about how if they exceed the target, it would create a little more work now but would far outweigh the stress that would happen if they fell behind.

One week in, they were already behind. Janelle adjusted the required target, and talked about how the rest of the company was depending on them completing on time and that some people’s promotions and salaries were on the line.

In the middle of the second week, one team member asked for a day’s leave because a close relative was ill. Thinking her team would perform better if they felt that she was sympathetic, she agreed to the leave.

At the start of the last week, they were still far behind and the possibility of finishing seemed hopeless. Another team member asked for leave to go on a holiday he had planned a few months before and for which he had already booked the tickets. Janelle was furious and said, “No more leave for anyone until we get all these reports processed!”. She turned into a very strict disciplinarian, started monitoring how many minutes people took for lunch breaks, and forced them all to stay late every day until it was done. [Read more…]

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Neil Miller March 5, 2015 Filed Under: On the Job, Team Management

Introducing Culturally Agile Discussion Guides

Discussion Guides

As a savvy cross-cultural worker, you already know the importance of learning about new cultures. You pick up a few books. You subscribe to some interesting blogs. You rent a few movies about the culture. You might even call up a friend who has worked in that culture before.

These are all helpful for your learning and will give you important insights, and they are a good starting point towards becoming the kind of person you want to be.

But do you see something missing? Any valuable resources you are leaving out?

 

Like the people you are actually going to be working with?

 

The people you work with hold the deepest insights to the culture. They live in the middle of it and see complexities that you are blind to. As I always say, when you have a question, ask an Indian. With so many Indias to deal with, the things you learn in the books and movies might have no application in your unique situation.

But you already know it’s not that easy. You can’t just call up Vikas, your lead engineer in Bihar, and say, “Tell me about your culture.” Good luck with that one. Most people in the world (not just India) do not have the ability to intelligently talk about their own culture in a way that helps people on the outside.

And having a cultural anthropologist come in and do a study of your team members and return with actionable insights in the business world is probably not in the budget for this year.

So what you need is a way to learn the deep parts of a culture on your own that doesn’t break the bank.

 

 

Culturally Agile Discussion Guides

I’m pleased to announce Culturally Agile Discussion Guides as the first in a series of tools you can use to become a much smarter cross-cultural manager.

The Guides are simple:

  • Schedule a 20-30 minute slot with your team once a month
  • Pre-read the questions that are sent to your email
  • Get into a great conversation with your team and take some notes
  • Get smarter

Each guide focuses on a particular topic such as family structures, educational systems, small talk, or celebrities. Along with questions, the Guide also gives you specific insights to listen for and ways to interpret the answers you receive.

Here are a few of the benefits you will get if you commit to doing this for a year:

  • You are going to be a much better cross cultural leader
  • You will understand what they look for in a leader
  • You will have a toolbox full of ideas on how to motivate people from that culture
  • You will make all your colleagues look silly at their lack of understanding of basic elements of the culture
  • You will start your own blog with all the insights you get

 

Here’s a free sample to download so you can see how simple and easy they are to use:

Sample Discussion Guide on Education

 

The Culturally Agile Discussion Guides are $7/month. Much cheaper than your anthropologist, and more guaranteed insights than any movie or book.

 

Start today, you won’t regret it.

 

[fullstripe_subscription form=”CA_DG”]

 

Image Credit: vk wadhawan on Flickr

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