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Neil Miller April 21, 2014 Filed Under: Be Prepared

Comprehensive Guide to Indian Visas

Indian Visa Udo

When you are searching for the right Indian visa, it is easy to get overwhelmed.

Everyone seems to say something different, and you may feel the need to hire an immigration lawyer just to make sure you don’t get arrested for filming a family video at the Taj Mahal.

Here’s an easy-to-understand comprehensive guide for you, covering all the visas for India. [Read more…]

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Neil Miller April 18, 2014 Filed Under: #IndiasNotIndia, #ThinSkinned, Cultural Adaptation

Why You Should Embrace Cultural Generalizations, Not Stereotypes

Generalizations Mongo Gushi

Everyone loves to hate generalizations. In fact, they might be the easiest target for the cross-cultural police, who think everyone is the same (deep down), and everyone is unique (deep down).

This kind of thinking might work in some cultures, but won’t last five minutes in India. As soon as you get here, you start making generalizations because it is so “other”, and you don’t have a mental category for what you are experiencing.

But in a country filled with so many sensitive paradoxes, nothing will get you into trouble faster than making a blanket generalization (#Thinskinned).

This is the tension you face as you try to make sense of the new world you are working/living with. What are you allowed to say? What is true? Don’t all generalizations break down anyway? Should we just abandon them altogether?

No. Generalizations have a lot to offer us.

[Read more…]

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Neil Miller April 16, 2014 Filed Under: #See1See100, On the Job

Publicity and PR Issues in India

PR and Publicity India Prince Roy

Here’s a real story with some fictionalized details:

Two North Americans (Ryan and Joel) had come to India to establish some connections for their new NGO/non-profit (FreshMedics) that markets medical device innovations for rural villages. They had some large financial partners waiting in the background, but wanted to time any announcements of public support with the launch of the product and the plan. Their partners understood this, but were eager to be on the forefront of the launch.

On this trip to India, they were looking to make contacts and meet some manufacturing partners. Knowing the importance of relationships in India, they took advantage of any opportunity they had.

They were introduced to a man named Ganesh, who had done a lot of work in a local village. Most of his work had been through an internationally recognized service organization called SERVIndia.

Ganesh showed Ryan and Joel around the village. They met with the villagers and even participated in a special festival that happened to be that day, including some folk dancing. Everyone had a great time, and Ryan and Joel left extremely thankful for the first-hand look at the village.

The next day, Ryan and Joel opened up their laptops to find an email from Ganesh thanking them for coming to the village. He attached 50 pictures he had taken of the event. In the mail trail, Joel noticed that Ganesh had put together a five-page bulletin about their visit for SERVIndia with the headline “SERVIndia welcomes FreshMedics to Village!” The bulletin had been sent to the national director of SERVIndia, who had already commended Ganesh for his excellent work in the matter. Ganesh had posted the photos on Facebook and tagged Ryan and Joel in all of them in an album titled “SERVIndia and FreshMedics partnering to uplift villages!” [Read more…]

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Neil Miller April 14, 2014 Filed Under: #IndiasNotIndia, #ThinSkinned, Indias By...

Indias By Region

Slide1

If you want to start a lively and quickly tense discussion among Indians, have them start talking about regional differences.

Along with religion, this is a highly sensitive topic that is guaranteed to get lunch tables and chat rooms flowing with all sorts of interesting comments. Coming in as an outsider, it is important for you to build some awareness of the different regions, and what they think of each other.

There are no set boundaries for the regions of India, nor are there a set number of them. Some will say anything below Mumbai is South India and everything above it is North India. Others say there is a North, South, East, and West India.

For the sake of discussion, I will use six regions, adding Central and Northeast India to the above list.

Here are some necessary disclaimers, as this article is likely to offend someone: (#ThinSkinned)

  • I’ve opted to use entire states to talk about regions (with a few exceptions), but the regions are undoubtedly more porous than that, and these regions are not universally accepted.
  • I’ve added a section on *generalizations of the different regions. This is not to promote, justify, or validate the generalizations, but to inform you about what Indians think of each other.
  • Indians feel passionate about these things and are comfortable talking about them with each other, but not always with foreigners, so be sensitive about bringing it up in conversation.
  • I’ve spent most of my time in the south, and the comments about other regions are more anecdotal or researched.
  • Keep in mind the other divisions of India (class, rural vs. urban, age) that are also at play. What is true about an urban Dehliite might not be true of the mountain people in Himachal Pradesh, even though both are in North India.
  • Let’s make this a dynamic document. If you feel you have some useful (but not derogatory) insights to share about a particular area, please leave them in the comments and I will add them to the article.

 

[*Editor’s Note: I changed this term from “stereotypes” to better reflect the view of this article on generalizations and stereotypes]

 

Away we go…
[Read more…]

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Neil Miller April 11, 2014 Filed Under: Cultural Adaptation

Can You Try to Fit In Too Much?

Going too far india lungi dress

There comes a point when you have to decide who you are.

Are you a Frenchman temporarily living in Mumbai? Or are you an Indian who happens to have roots in France?

How far do you let your new culture impact your life? Do you simply wear kurtas around the house? Do you decide only to eat Indian food? How much of their mindset will you adopt? Do you go beyond understanding hierarchy to actually participating in and leveraging it?

How strongly should you hold on to your home culture? When is it appropriate to be your “normal Australian self”, and when are you being culturally insensitive?

Everyone must answer these questions individually, but the answer might be, “it depends.”

In an article I submitted to InterNations Magazine, I examined some times when it is better to adopt the new culture and when it is best to stay the same.

You can read the article here: Page 1, Page 2, Page 3.

 

For those living abroad, or preparing for a move, InterNations can be a great resource. It is a vibrant, informal network of expats around the world. No matter where you are going, you are likely to find some events where you can meet like-minded people. They also have some really good, quality information on their website for those needing a global perspective.

 

Photo Credit: Prince Roy on Flickr

 

 

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Neil Miller April 9, 2014 Filed Under: #CustomerIsAlwaysThere, Transportation

Airport Fun

Fancy new airports seem to spring up about every month in India. While a lot of the new amenities are really nice, there are still a few things to iron out.

Here are two of my favorite shots from some recent travels.

This first one is for a water fountain. I’m glad they gave plenty of options for where to press the button, but I’m doubtful how effective each of them are.

Airport Fun
[Read more…]

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Neil Miller April 7, 2014 Filed Under: #IndiasNotIndia, Book Reviews

Book Review: Two States

2_States_-_The_Story_Of_My_Marriage

If you interact at all with 20-30 year olds in India, you should minimally be aware of who Chetan Bhagat is. He is a famous author whose books about call centers and Indian education systems (and cheaply priced books) really found a huge market among millennials in India.

Some people find his writing style too elementary and complain that his approach to issues is too juvenile, but his appeal is massive, and his books are easy to read. Two States is one of his better books, in my opinion. [Read more…]

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Neil Miller April 4, 2014 Filed Under: #ChaosBeatsLogic, #PowerPlays, #See1See100, Team Management

Implementing Processes in India

Implementing Processes in India

 

Implementing systems and processes in India is hard. Stories like this one from expats are very common:

I had just started a new assignment with the customer support team. The numbers from the latest survey showed we were losing a lot of customers due to poor service. The CEO wanted to see those numbers change quickly.   [Read more…]

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