Learning India

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Neil Miller March 23, 2015 Filed Under: #GreyIsWhite, #PowerPlays, #ThinSkinned, #TimeIsEternal, On the Job

How to Ruin Your Relationships in India

Runining Relationships

 

You repeatedly email and call an old contact who won’t reply or pick up.

The manager of your Indian operations suddenly quits for no apparent reason.

You get a legal notice in your office mailbox.

 

Even though Relational Capital can be straightforward to build, it can be a pain to maintain. And worse, it can all come crashing down very quickly. Months or years of effort can be reduced to nothing in what seems like an instant.

Sometimes it is necessary to intentionally end a business relationship in India, such as calling out a vendor who is using unscrupulous practices. But more often, you will find yourself bankrupt in Relational Capital with someone without a clue as to why. Relational Capital is high-risk/high-reward and can be a dangerous game to play.

Thankfully, there are patterns in the ways that outsiders lose all their relational investments, and you can learn from those of us who have lost more than we have gained. The following items are character traits that most Indians hate about other people, particularly outsiders. [Read more…]

Neil Miller March 16, 2015 Filed Under: #See1See100, #TimeIsEternal, On the Job

10 Ways to Get Rich Quick in Relational Capital

Building RC

I knew I had to have a lot of Relational Capital with this guy.

As a foreigner coming into a new company who was likely to shake things up a bit, it was imperative that I had a large pool of Capital coming from the CEO.

We sat down at a coffee shop. I guessed from his name that he was the kind of South Indian that only ate vegetarian, so I refrained from the Spicy Chicken entrée. He casually mentioned that he had visited an Ayurvedic retreat center with his wife, and I mentioned all the ways that the ancient Indians seemed so much more advanced than us today. I asked what his kids were studying in college and what he hoped their futures looked like. When talking about ethics, I mentioned a few things I had learned in a book about the Mahabharata.

Sooner or later you will realize that building Relational Capital is essential for doing business in India.

Although Relational Capital is present in every culture, different cultures put different weight on how important it is to do business. There are some pockets in my home in the US where Relational Capital means a lot (getting a job through an alumni network at a business school) and others where it doesn’t mean as much (getting a job at Walmart). [Read more…]

Neil Miller March 9, 2015 Filed Under: #See1See100, On the Job

You need to start thinking about your Relational Capital

Why build RC

Why should I care about talking about cricket with my colleagues?

What difference does it make if I remember the names of my client’s kids or not?

Who cares if I know the important celebrities in India? Or all 29 states?

These are just nice add-ons that will make business go slightly smoother, right? Cute, but not necessary to make good business happen.

 

…said people who have never actually done business in India (or most of the rest of the world).

 

There is no way to overstate this. Either you understand that the quality of your relationships is the largest factor in your ability to do good business, or you will understand it later after you screw it up. [Read more…]

Neil Miller March 5, 2015 Filed Under: On the Job, Team Management

Introducing Culturally Agile Discussion Guides

Discussion Guides

As a savvy cross-cultural worker, you already know the importance of learning about new cultures. You pick up a few books. You subscribe to some interesting blogs. You rent a few movies about the culture. You might even call up a friend who has worked in that culture before.

These are all helpful for your learning and will give you important insights, and they are a good starting point towards becoming the kind of person you want to be.

But do you see something missing? Any valuable resources you are leaving out?

 

Like the people you are actually going to be working with?

 

The people you work with hold the deepest insights to the culture. They live in the middle of it and see complexities that you are blind to. As I always say, when you have a question, ask an Indian. With so many Indias to deal with, the things you learn in the books and movies might have no application in your unique situation.

But you already know it’s not that easy. You can’t just call up Vikas, your lead engineer in Bihar, and say, “Tell me about your culture.” Good luck with that one. Most people in the world (not just India) do not have the ability to intelligently talk about their own culture in a way that helps people on the outside.

And having a cultural anthropologist come in and do a study of your team members and return with actionable insights in the business world is probably not in the budget for this year.

So what you need is a way to learn the deep parts of a culture on your own that doesn’t break the bank.

 

 

Culturally Agile Discussion Guides

I’m pleased to announce Culturally Agile Discussion Guides as the first in a series of tools you can use to become a much smarter cross-cultural manager.

The Guides are simple:

  • Schedule a 20-30 minute slot with your team once a month
  • Pre-read the questions that are sent to your email
  • Get into a great conversation with your team and take some notes
  • Get smarter

Each guide focuses on a particular topic such as family structures, educational systems, small talk, or celebrities. Along with questions, the Guide also gives you specific insights to listen for and ways to interpret the answers you receive.

Here are a few of the benefits you will get if you commit to doing this for a year:

  • You are going to be a much better cross cultural leader
  • You will understand what they look for in a leader
  • You will have a toolbox full of ideas on how to motivate people from that culture
  • You will make all your colleagues look silly at their lack of understanding of basic elements of the culture
  • You will start your own blog with all the insights you get

 

Here’s a free sample to download so you can see how simple and easy they are to use:

Sample Discussion Guide on Education

 

The Culturally Agile Discussion Guides are $7/month. Much cheaper than your anthropologist, and more guaranteed insights than any movie or book.

 

Start today, you won’t regret it.

 

[fullstripe_subscription form=”CA_DG”]

 

Image Credit: vk wadhawan on Flickr

Neil Miller March 2, 2015 Filed Under: #PowerPlays, #See1See100, On the Job, Podcast, Team Management

Episode 6: Jessica Kumar

Podcast

Starting points are pretty varied in India.

You are a man in your 50s who is coming in as the CEO of a new division.

You are a retired woman in your 60s who is ready to start a new adventure.

You are a young married couple getting some international exposure in your roles.

 

Each starting place comes with its own challenges; you must learn where you fit in Indian society and what rules apply to you. It takes time to learn these and some are easier than others.

But hands-down, the hardest of all the starting points is the young unmarried female manager.

Everything is leveraged against her. Indian management is still dominated by men (although this is slowly changing). Socially, most people are more concerned if she is going to get married soon than if she is capable of doing a good job. Because she is young and female, it is an uphill battle in nearly every relationship for her to get respect from people reporting to her without coming across as extremely rude and conceited.

So, I’m always amazed when I hear of a woman who made it work.

 

This month’s Working With India podcast features Jessica Kumar. She came to work in northern India as a young woman in her early 20s. She worked as a team-lead in several functions and got deeply involved in the culture and work life of India.

 

Here’s why you need to listen to this podcast:

  • Jessica is one of the few outsiders who completely embraced language learning and is fluent in Hindi. (She shares some great tips.)
  • She has perhaps the best advice for anyone trying to find their place in Indian society, regardless of their starting point.
  • She’s married to an Indian, and intimately knows the ins and outs of a joint family (though her first exposure might surprise you).
  • If you don’t listen to her story about how she learned a cultural lesson the hard way, you are likely to repeat it yourself.

Here was my favorite quote from the show: “If you pick a particular role or way people see you, it generally sticks for life.” Listen now to understand what she means.

You can listen in the player below, or subscribe on iTunes.

 

(A quick note on the audio – we had to switch to a phone about 10 minutes into our conversation, so you will notice that the sound quality changes all of a sudden.)

 

Here’s where you can find more from Jessica:

  • Her blog – globalnomadism.com
  • The article she references in the show:
  • Some of her articles elsewhere:
    • Making a point with Interracial Marriage
    • ‘Firangi Bahu’: Does it really represent Indian/Western marriages?
    • 3 Reasons Why We Need to Change Our Minds About Bihar

 

http://media.blubrry.com/workingwithindia/p/podcast.learningindia.in.s3-website-us-east-1.amazonaws.com/Episodes/Ep6JessicaKumar.mp3

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS

Neil Miller February 2, 2015 Filed Under: #PowerPlays, #ThinSkinned, Communication, On the Job, Podcast, Team Management

Episode 5: Robert Stephens

Podcast

I’m constantly amazed at the paths people take to India.

Some people get called into an office one day and find themselves in an Indian airport the next week. Others come here trying to start their own business and capitalize on the Indian market. Others come to live out a sense of adventure.

Then there’s Robert. [Read more…]

http://media.blubrry.com/workingwithindia/p/podcast.learningindia.in/Episodes/Ep5Stephens.mp3

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS

Neil Miller January 12, 2015 Filed Under: #GreyIsWhite, #PowerPlays, #See1See100, #ThinSkinned, #TimeIsEternal, Daily Living, On the Job

How to Recover from Offending Someone in India

Offended Bird

You made a careless phrase.

…or you forgot to cc someone on an email.

…or you unknowingly made a senior person look bad.

…or the hint of sarcasm in your email wasn’t taken the right way.

…or you forgot to invite someone to a meeting.

 

If you stick around India long enough, it’s not a question of if, but when you offend someone.Therefore, instead of discussing how to avoid it, let’s talk about how to recover from it. [Read more…]

Neil Miller January 5, 2015 Filed Under: #ChaosBeatsLogic, #GreyIsWhite, #PowerPlays, #ThinSkinned, Parent Leadership, Podcast, Team Management

Episode 4: Arjun Buxi

Podcast

You have identified an ideal partner for your business in India: strong financials, common interests, and experience in the field. The company is an older family-run business. You soon realize that the key to sealing an agreement is a meeting with the patriarch, an older man who doesn’t come to the office much anymore. His blessing is essential, but you are having a lot of trouble getting his attention. What do you do?

In this episode of Working With India, I talk with Arjun Buxi. Arjun is a native Indian who grew up in a Punjabi family business, and is now a Communication Consultant and Educator in the San Francisco area. Arjun is a true expert in the field of Indian business culture, especially when it comes to how family dynamics affect things. His knowledge is both experiential and scholarly.

Here are a few of my favorite moments in this show:

  • What an HUF is and why it’s central to understanding Indian business
  • How to ‘investigate the hierarchy’ of an Indian family business #PowerPlays
  • Practical tips on how to correct someone of higher status than you #ThinSkinned
  • Really insightful rules for gift-giving
  • Why Jugaad is essential for your ability to navigate Indian businesses #GreyisWhite, #ChaosBeatsLogic

Here are some of the links mentioned in the show: [Read more…]

http://media.blubrry.com/workingwithindia/p/podcast.learningindia.in/Episodes/Ep4Buxi.mp3

Podcast: Play in new window | Download

Subscribe: Apple Podcasts | Android | RSS

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© Neil A. Miller, LearningIndia.in, and Madras Media Marketing LLC 2013-2015. Excerpts and links may be used, provided that full and clear credit is given.