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Neil Miller November 11, 2014 Filed Under: Communication, Team Management

Do you hear what your Indian team is saying?

Listening

If nobody has told you yet, Westerners tend to be bad listeners. We complain when someone is just ‘telling us what we want to hear’, but we don’t realize that we might be causing the problem in the first place.

Take an example adapted from Craig Storti’s classic, Cross-Cultural Dialogues:

Leonard: Ramya, how are things going?

Ramya: They are going fine. We have a lot of good work coming up.

Leonard: Great to hear. Listen, we need to roll out this new product by next Friday. Will that be ok?

Ramya: I think so, sir. We have two extra accounts that have developed recently.

Leonard: Ok great, this product is really high priority and we have to have it, ok?

Ramya: Ok, we will surely do our best to do it.

Leonard: Wonderful, that’s great. Thanks a lot, Ramya. [Read more…]

Neil Miller November 7, 2014 Filed Under: Communication

Why you might be missing the story in Indian communication

Imagine sitting in on a teleconference with Jennifer who is questioning two of her sales managers on their lower-than-expected sales quarters. She asks them both to explain.

First is Dharmesh in India:

http://learningindia.in/wp-content/uploads/2014/11/Dharmesh.mp3

 

Second is Philipp who looks after the northern Europe region:

http://learningindia.in/wp-content/uploads/2014/11/Philipp.mp3

 

Do you find yourself starting to get annoyed at Dharmesh’s answer? Does it feel like he’s ‘beating around the bush’? Giving excuses?

What about Philipp? Is it easier to sympathize and accept his reasons?

That is the case for most western listeners. Yet, if you listen back to what they actually said, they both gave essentially the same answer, with one very important difference. This is a great example of different cross-cultural communication styles. [Read more…]

Neil Miller October 28, 2014 Filed Under: #IndiasNotIndia, #PowerPlays, #See1See100, #ThinSkinned, #TimeIsEternal, On the Job

34 Tips for Training in India

Young Man in Session

At home, you’re a pro. You are the subject matter expert, the go-to person. You regularly run trainings for your colleagues, or maybe you are a professional trainer. You get the room warmed up quickly, you are funny, you flow, you delight the audience, and you always get great feedback.

But now you are training in India for the first time. No one laughs at your jokes. Everything feels tense. Some participants seem combative. No one is getting the concepts. Your ‘flow’ never seems to show up.

It’s a trainer’s worst nightmare. You covered the material, but you suspect that everyone might hate you, and you are pretty sure the training didn’t make a difference. You feel like the whole day (and maybe the whole trip) was a waste.

 

34 Tips for Training in India

Whether it’s technical training, updating your India office on new tax laws, or even soft skills, there are certain ways you need to adapt your training style. Here are 34 tips I’ve compiled about how to make the most out of your training in India. [Read more…]

Neil Miller October 21, 2014 Filed Under: #ChaosBeatsLogic, #GreyIsWhite, #PowerPlays, Podcast

Episode 2: Nick Mitchell

Podcast

It doesn’t take long to realize India’s potential. Given the amazing population advantage, the language advantage, and the commitment to serious work hours, India is in shape to be a major player.

But what about you? If you take up a role in India, are you subjecting yourself to isolation from the home office or are you gaining a chance to grow faster than your peers? Will your time in India be merely a chance to gain some global exposure, or can it be much more than that?

This month’s Working With India podcast features Nick Mitchell, Managing Director of Phenomenex in Hyderabad. [Read more…]

http://media.blubrry.com/workingwithindia/p/podcast.learningindia.in/Episodes/Ep2Mitchell.mp3

Podcast: Play in new window | Download

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Neil Miller October 16, 2014 Filed Under: #PowerPlays, Politics

How did Modi do in the US?

People outside the country often ask if India is any different now that Narendra Modi is in power. Some are nervous that he will be a Hindu nationalist ruler. Others are concerned about stability after the fall of the Gandhian dynasty.

It’s still a bit early to say if his policies will have any major effect, but one thing is certain: India got its leader. Modi is a strong, powerful, never-tiring, proud-to-be-Indian man who prefers to speak only in Hindi, and whips out memorable quotes like Rajinikanth.

But perhaps Modi’s best skill is being able to tell an audience exactly what they need to hear. And there is no better example than his recent visit to the US.

 

Welcome Back Tour

Welcome Back Tour

[Read more…]

Neil Miller October 6, 2014 Filed Under: #PowerPlays, #TimeIsEternal, Politics

Why is Amma in Jail?

If you follow Indian news, you may have seen that the (former) Chief Minister of Tamil Nadu, Jayalalithaa, is currently in jail after being convicted of corruption charges. Here’s an overview of the case and what we can learn from it.

 

Who is Jayalalithaa?

Jayalalitha

Jayalalithaa, often referred to as ‘Amma’ (mother), started off as an actress in South Indian cinema, appearing in more than 140 films. Her political career began in the 1980s, closely associated with the then-Chief Minister and semi-divine MGR, head of the Tamil political party known as the AIADMK. After MGR’s death in 1987, Jayalalithaa positioned herself as his successor, challenging MGR’s wife for power over the party. She eventually won the confidence of the party and the public and became the Chief Minister of Tamil Nadu for the first time in 1991. [Read more…]

Neil Miller October 2, 2014 Filed Under: #ThinSkinned, On the Job

Should You Shake a Woman’s Hand in India?

Indian Women in the Office

Karl, a large man from Canada, was visiting an office in India for the first time. He was led around by Maneesha, a smartly-dressed, super-punctual woman who made sure Karl was at all of his meetings on time. Towards the end of the first day, she took Karl to meet a group of brand-new freshers who were going through some technical training. Karl joked about looking like a huge white monster, and promised not to be too scary.

Karl walked along behind the trainees and stopped behind Sangeetha. He noticed a few mistakes in a sentence she was typing and asked her in a friendly tone to “just fix it quickly”. She stared straight ahead at her screen. Karl said, “No, it’s easy, just erase that word and add a period.” Sangeetha’s eyes grew even bigger than before; she asked to be excused, and hurried to the bathroom.

Megan had just arrived for a one-year internship in India. She was put in a small group of desks with three younger single guys. Her first week went well, and she enjoyed working with her colleagues. On Friday, one of the guys mentioned at lunch that they were going out to a bar that night. Megan said, “Sounds like fun, can I come? I don’t have anything to do.”

The guys looked at each other and nervously agreed. Later in the day, one of them said he was not feeling well and might go home for the night, and the other two slowly dropped out as well, leaving Megan without any plans, and wondering what happened.

 

Nothing is higher on the list of ‘I-don’t-want-to-look-like-a-fool-in-a-new-country’ than knowing how to interact with women and men, specifically the opposite gender. It can seem extremely simple when done right, but extremely devastating when done poorly. In this article, we’ll explore how gender affects relationships in the workplace for an outsider in India. [Read more…]

Neil Miller September 20, 2014 Filed Under: #IndiasNotIndia, Indias By...

Indias By Gender

Continuing with the Indias By… series, we turn our attention to genders.

 

Men

Gents

EyalNow via Flickr

Let’s face it – it’s good to be a man in India.

Young boys (especially if they are only-sons) are often pampered and given as much freedom as possible. They have a lot of expectations on them during school, but a few rounds of cricket every weekend are highly encouraged. Around the house, the main responsibility is to eat well, study, and stay out of too much trouble.

College is the peak of the male experience in India. Very low responsibilities, very low commitments, very low financial burdens, and surrounded by other fun-loving guys. They will roam the streets in (mostly) harmless gangs, laughing and leaning on each other. Most Indian men have very tight bonds with their college classmates well through their adult lives. [Read more…]

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© Neil A. Miller, LearningIndia.in, and Madras Media Marketing LLC 2013-2015. Excerpts and links may be used, provided that full and clear credit is given.