If nobody has told you yet, Westerners tend to be bad listeners. We complain when someone is just ‘telling us what we want to hear’, but we don’t realize that we might be causing the problem in the first place.
Take an example adapted from Craig Storti’s classic, Cross-Cultural Dialogues:
Leonard: Ramya, how are things going?
Ramya: They are going fine. We have a lot of good work coming up.
Leonard: Great to hear. Listen, we need to roll out this new product by next Friday. Will that be ok?
Ramya: I think so, sir. We have two extra accounts that have developed recently.
Leonard: Ok great, this product is really high priority and we have to have it, ok?
Ramya: Ok, we will surely do our best to do it.
Leonard: Wonderful, that’s great. Thanks a lot, Ramya. [Read more…]