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Neil Miller March 26, 2014 Filed Under: #GreyIsWhite, Communication

One Tip to become Indispensable in Cultural Communication

indirect communication

What is one communication skill that will instantly make you more valuable to over 3 billion people?

In our discussion of communication, we’ve seen that directness of communication can be related more to the delicacy of the relationship than the situation, we tend to judge others based on our own Communication Comfort Zone, and we can all find ways to expand our Comfort Zone.

What I’m going to propose next goes against nearly everything taught about cultural communication for years: learn to be more indirect.

Indirect communication gets a bad rap for being subversive, weak, hiding, lying, etc. If you’ve ever sat through an intercultural communication course, the following assumptions are painfully obvious:

  • Direct communication (Western version) is superior to indirect (Asian).
  • We need to fix people who speak indirectly.
  • You should be ashamed of yourself if you don’t say exactly what you mean all the time.
  • We would all be better off if everyone spoke more directly (Western version).

 

Why is that? Because these courses are sponsored, created, enjoyed, taught, and demanded by those who are more direct in their communication.

What if we rejected all those assumptions? What if instead of seeing indirect communication as a professional flaw, we hailed it as an advanced communication skill? What if instead of trying to fix other people, we actually learned something from them instead?

 

Sound interesting to you?

 

14 Reasons You Should Learn to Speak and Interpret Indirectly

[Read more…]

Neil Miller March 14, 2014 Filed Under: #PowerPlays, #ThinSkinned, Communication

3 More Ways to Expand Your Comfort Zone

What else sigsegv

This post continues with finding ways to rid your vocabulary of “What else was I supposed to say?” when it comes to communication.

 

Scenario 4:

You work at a small, specialized tech consulting company and are meeting with a big name client with whom you have a contract. Your services are unique, and you know that no one else in India offers the same kind of quality service you do. The client calls you in for an important meeting and wants you to advance the dates of your deliverables by two weeks. How do you approach the meeting?
[Read more…]

Neil Miller March 13, 2014 Filed Under: #PowerPlays, #ThinSkinned, Communication

Stop Using This Obsolete Excuse for Your Communication Breakdowns

What else was I supposed to do sutha kamal

It’s the easy, cop-out answer. In a communication breakdown, some people ask the question, “What else was I supposed to do/say?”

  • He really demoralized our team; how else was I supposed to respond to that email?
  • They haven’t kept a promise for our entire relationship; what else was I supposed to do when she said “definitely”?
  • He was acting like a complete jerk; what else was I supposed to do when he called me out in the meeting?

The question “what else was I supposed to do?” reveals two things about you. One is that you justify your actions based on the context and not the relationship. Two is that you have a very narrow Communication Comfort Zone.

As the international business world expands and becomes less western-dominated, the question “What else was I supposed to do?” will not be accepted as a valid justification for your actions. People with very wide Comfort Zones know there is always another option. They see multiple avenues when others have blinders on and only see their usual practices.

To help you expand your Communication Comfort Zone and keep you from becoming an obsolete communicator, here are three scenarios (all set in India, but can be easily transferred elsewhere) where you can test your ability to come up with an approach that avoids the narrow “What else was I supposed to do?” [Read more…]

Neil Miller March 10, 2014 Filed Under: Communication

Your Comfort Zone is Affecting Your Communication

Can you identify with this story?

Heather leads a team of Indians, and everything seems to be off to a great start. She meets with the whole team, sets out clear responsibilities, and makes sure everyone is clear on the common task. She schedules regular meetings to assess the progress so far, address issues, and praise good work. The project is going well, and everyone seems to be happy.

Then Heather gets her 360-degree feedback report:

  • “She can be very rude and overbearing”
  • “She gives too much importance to negative things, and doesn’t talk about the positive things we are doing”
  • “She is very direct in speaking to us”
  • “She does not agree with our suggestions”
  • “I am afraid to bring up things in meetings when she is there”

 

Yikes! Less culturally sensitive people might say, “That’s the price you pay for results” or “People need to grow up and learn the way the business world works.”

But not you. (Or Heather.)

Getting a report like this would really bother you, and would keep you up at night. You think, “What could I have missed? Why didn’t I see this coming?” You would replay all the conversations and meetings in your head and struggle to find a reasonable answer.

If you resonate with this scenario, fear not. There might be an easy explanation.
[Read more…]

Neil Miller January 29, 2014 Filed Under: #CustomerIsAlwaysThere, #ThinSkinned, Communication

Are All Indians Indirect?

It is standard practice in the world of cross-cultural knowledge to say Indians are indirect in their communication. And it is true. Sometimes.

You have likely interacted enough with India to know that such a simple and generalized statement will break down eventually.

Indians can be very direct and very indirect, all depending on the context.

Before we get ahead of ourselves, let’s hear from one of the great modern writers on India.

 

Craig Storti’s Model

In 2007, Craig Storti gave the world an extremely helpful framework for understanding the differences between communication in India and the West. His book, Speaking of India
described a communication spectrum with indirect communication on the left, direct communication in the middle, and rude or blunt communication on the right side. [Read more…]

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© Neil A. Miller, LearningIndia.in, and Madras Media Marketing LLC 2013-2015. Excerpts and links may be used, provided that full and clear credit is given.