Two quick stories to start.
Story #1: An expat in India was having trouble implementing a new sales process. She was trying to get the sales team to input their data into a CRM system that was supposed to greatly scale the ability of the team. The team kept saying they understood the system, but rarely used it and often neglected it entirely.
She said, “Why is it that Indians don’t value processes?”
Story #2: I was explaining certain parts of American culture to a group of young Indians. I talked about how it is (or was) uncommon for young people to live with their parents after they graduate college. Most will move out at least by the time they reach 25. I told them that parents encourage this, and that I even knew some parents who began charging rent to their adult children who stayed in their home.
The group was shocked at this and said, “Why don’t Americans value family?”
Something about these two questions seemed wrong to me. Is it true that Indians don’t value processes? Would any Indian ever stand up and say that? Would any American stand up and say they do not value family?
Not likely. Something else is clearly going on…